Billing & refunds

Prices and currency

Prices are in US dollars (USD) per 30-day period:

Amounts in local currencies shown on the site are approximate and for convenience only; your bank or card issuer converts the USD charge at its own rate and may charge fees. The price, currency and terms shown at checkout are fixed in your order.

Seller and taxes

The seller is Uncertainty Works Ltd. (England and Wales, company number 17169253). Prices exclude taxes; if tax applies to your purchase, the amount and total are shown before you confirm the payment.

How payment works

1. You choose a plan and see the first payment, the terms of the next period and links to these documents.
2. You click “Continue to payment” and pay by card on the payment provider's secure page. Norvilo never receives your card details.
3. The provider sends you back to Norvilo. Your plan is activated once the payment is confirmed on our server; until then the order shows “Payment being confirmed”.

Period

Each period lasts 30 days from the moment the payment is confirmed.

No automatic renewal

We do not charge automatically. When the period ends, the plan ends; you can renew by paying again at the price shown at that time. If automatic renewal is ever introduced, it will only apply with your explicit consent and can be switched off in one step.

“First month of Pro x10” offer

• The price of the first Pro x10 period under the offer is $2.99. The next period is charged at the regular price ($299) only if you decide to pay for it.
• The special price can be used once per account and is limited to 100 places. The live counter is on the offer page.
• If the offer has an end date, it is the same for everyone and is shown with its time zone. Without an end date the offer lasts while places are available; changes do not affect paid orders.

Cancellation

There's nothing to cancel: the plan ends at the end of the period. To stop early and ask for a refund, see the next section.

Refunds and your right to withdraw

• If you were charged but the plan was not provided, we refund the full amount.
• You have 14 days from payment to withdraw. Because the service starts immediately at your request, if you withdraw we refund the unused part in proportion to the credits you haven't spent; if fewer than 10% of the credits were used we refund the full amount.
• To request a refund, write to support@norvilo.sbs with your order number. Refunds go back to the original payment method within 14 days of approval.
• When a refund is made, the plan for that order ends.

Failed and disputed payments

If a payment fails, no plan is activated; you can try again, which creates a new order. If money was taken but the status didn't change, write to us with your order number and we'll check it manually. If you dispute a charge with your bank (chargeback), the plan for that order is suspended until the dispute is resolved.

Contact

support@norvilo.sbs · contact form. Please include your order number (shown in your workspace under Billing).